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7 Benefits of VoIP for Small Businesses

5 min read | Feb 14, 2023

The Benefits of VoIP for a Small Business

In this day and age, there are plenty of IT and voice services that can help propel your business to the next level. Empowering your business communications with VoIP is easy with a high-speed Internet connection and a little research. See how centralizing your IT, Cloud and VoIP services with Benton Technology Solutions empowers your business and its employees.

What is VoIP?

VoIP (Voice over Internet Protocol) is a type of technology that enables voice traffic, like phone calls, to travel through the Internet. This allows voice communications to be transmitted over any Internet Protocol (IP) networks, like laptops, tablets, smartphones and headsets.

Instead of using a traditional landline to receive and make voice calls, phone communications can be easily managed with VoIP and a high-speed Internet connection.

Can Small Businesses Use VoIP Services?

Yes, VoIP is a powerful technology that can serve your small business in a variety of ways. Cutting operational costs, improving communication and providing a flexible solution for voice communications are just a few of the ways VoIP can serve your business.

Benefits of Using VoIP for Your Business

VoIP enables your business communications to be more efficient and cost-effective, with a multitude of other advantages.

Cost Savings

Setting up and managing traditional telephone services is costly for your business, not to mention their lack of capabilities and flexibility. Your data and voice networks won’t have to be stored on separate networks, cutting costs for your business. For businesses making international calls, VoIP calling rates tend to be more affordable than landlines.

Increased Efficiency

Fast, efficient technology empowers your business and its employees to be more productive. When your systems and processes are accessible and reliable, your company’s productivity won’t be interrupted. For clients of Benton Tech, managing their network, security and VoIP services keeps everything under one umbrella—simplifying your business operations.

Improved Communication and Collaboration

With a strong Internet connection, VoIP provides your small business with superb call quality. The clarity and quality of your voice on business calls can make or break your customer experience, so investing in technology that’s trustworthy is crucial.

Flexibility and Mobility

As the workforce becomes increasingly mobile, your employees need reliable communication without having to sacrifice efficiency or collaboration. By centralizing your communication efforts, your employees have the flexibility to do business on devices they already own and use—anywhere, anytime.

Scalability and Customization Options

As your small business grows, your VoIP technology can too. Onboarding more employees, building new offices or departments and expanding your business requires communication that can keep up. Adding new, removing or adjusting lines of communication is easy with VoIP.

Ease of Management

For a small business, VoIP is easy to install and manage, especially with the help of IT specialists. Your business doesn’t have time to sit on hold, which is why our support desk is readily available through the Benton Tech Support Center.

Advanced Features at an Affordable Price

Along with all the other benefits, VoIP gives your business access to a variety of advanced phone features, including:

  • Call hold
  • Call transfer
  • Conference calls
  • Call tones
  • Auto-attendant
  • Find me/follow me

What to Look for in a VoIP Provider

When comparing VoIP providers, there are a few things you should consider.

Available Features

As we mentioned before, VoIP technology typically comes with a list of features and capabilities available for use. Depending on your business’s needs, you’ll want to ensure your provider has a system with everything you need.

Cost Breakdown

When selecting a VoIP provider, the price will play a large role in your decision. You’ll want a complete cost breakdown from each of your options, allowing you to find what provider is the best fit for you. Since VoIP is likely an investment for your business, you’ll want an affordable solution with all the perks.

Third-Party Integration

One of the major advantages of VoIP is the third-party integrations. For VoIP to truly improve your business’s efficiency, frequently-used tools should be readily available. Your CRM platform, SMS, email and cloud services should easily integrate with your VoIP.

VoIP Security

Because your communications will travel through the Internet, your data may be susceptible to security breaches. When selecting a provider, you’ll want to make sure they’re taking the necessary precautions to protect your data.

Customer Support Services

A reliable customer support line is critical to any technology service. When things go wrong (let’s face it, they will), you’ll want a team of specialists ready to help. When searching for a VoIP provider, be sure to ask about their customer support services.

How Benton Technology Solutions Can Help Your Business

For a provider with IT, Cloud and VoIP services, contact Benton Technology Solutions! Access to full-service IT solutions for your business is just a call away.